Shipping Policy
We know you want your parrot supplies fast. Here is everything you need to know about how we get your package from our warehouse to your doorstep.
Processing Time
Most orders are processed within 24-48 hours on business days. Orders are not shipped or delivered on weekends or holidays. During peak periods, processing may take longer.
International Shipping
We ship to many countries and regions. Shipping and import fees are estimated by destination country, chargeable weight, and product class at checkout. Some destinations may include prepaid import fees (DDP), while others are collected on delivery (DDU). Available methods vary by route.
Estimated Delivery Times
| Shipping Option | Estimated Time | Cost |
|---|---|---|
| Standard Shipping (US/CA) | 5-8 Business Days | From $9.99 (country & weight based) |
| Express Shipping (US) | 2-3 Business Days | From $19.99 |
| International Standard | 10-20 Business Days | Calculated by destination + chargeable weight |
Free Shipping Eligibility
Free-shipping thresholds apply only to eligible products and selected countries. Oversized items (for example, large cages) and restricted products may not qualify even when order value exceeds the threshold.
Order Tracking
You will receive a Shipment Confirmation email once your order ships. For trackable shipping lines, tracking details are included and usually become active within 24 hours.
Tracking depth varies by carrier lane and destination. Some routes provide milestone-level updates only.